Taiwan High Speed Rail Information Kiosks

Challenge
When Taiwan High Speed Rail (THSR) was looking for more effective ways to deal with the expected increase in passenger enquires during the peak Chinese New Year Holiday, it approached VIA to deploy information kiosks at strategic spots in all eight of its stations.

Solution
VIA installed a total of 46 information kiosks based on 55” LCD panels with integrated media players at
strategic spots in all eight THSR stations: Taipei, Banqiao, Taoyuan, Hsinchu, Taichung, Chiayi, Tainan, and
Kaohsiung (Zuoying). Utilizing a VIA MW Series Video Wall Controller in each station along with VIA MagicView™ content management software, VIA helped design the layout and schedule the rich media content to be displayed on the information kiosks, including information about timetables, ongoing connections, safety, and THSR services.

 

Benefits
By making critical information more easily accessible at multiple points throughout all its stations, THSR has not only made travel more convenient for its passengers but also improved customer satisfaction without having to increase the number of customer service staff.

  • Improved customer experience
  • Reduced waiting times for customer enquiries without increasing staff numbers
  • Increased customer satisfaction
  • Enhanced customer service quality
VIA Information Kiosk Opportunities
VIA provides a wide variety of solutions to meet the growing global demand for innovative kiosk, digital
signage, and video wall installations. We are committed to working with partners to take advantage of the
exciting opportunities emerging in these new markets.
VIA Smart Cities